FAQ


How do I return an item(s)?

Please send a ticket to our customer care unit through the contact us page

What should I do if I receive the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. email us on [email protected] or call +234 818 179 6102 

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?

Debit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Other forms of payments will take 3 business days

I haven’t received my order, how do I check my order status?

Please email [email protected]  or call us on +234 818 179 6102 

I can’t find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there. 

How long does it take to ship my order? 

Our standard delivery period is 48 hours for orders within Lagos and 5 to 7 days for other states in Nigeria

What are available payment options? 

1. Pay on delivery by cash

2. Online transfer

3. Cash deposit into our account

4. Online payment with your Mastercard, Visa, Verve and Interswith debit Cards

Which locations can I pay cash on delivery? 

We currently have these payment options:

CITYPAYMENT OPTIONS
LagosCash on delivery
AbujaCash on delivery
Port HarcourtCash on delivery
Other StatesPayment confirmation before delivery

Can I get same day delivery?

Same day delivery is available for orders made before 12 noon in Lagos.

How much is my shipping charge?

Shipping in Lagos is FREE, while charges for other states in Nigeria are displayed on our ‘Delivery information” page. Shipping cost remains the same irrespective of the volume or quantity ordered anywhere in Nigeria.

I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent to you and provide us with the requested information in order to continue processing your order. 

Is it safe to use my credit card on your site?

Yes, Perfumes.com.ng takes the security of our customer’s information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in our site. 

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by clicking on the “unsubscibe” or by emailing us. 

My email address has changed, how do I update this information?

If you had previously created a web account with us click here to log in and change your email address. 

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